Frequently Asked Questions About Aquasana Water Filters
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Question: Can I order a Rhino EQ-300 Whole House Water Filter with 1" hookups?
Answer: Yes. Call 1-800-658-8081 for any custom orders.
Question: Will the Aquasana Rhino EQ-300-85 Whole House Well Water Filter System remove odors from my well water?
Answer: Yes. Normally well water smells like rotten eggs, which is sulfur. This unit removes the sulfur smell.
Question: Will the Aquasana Rhino EQ-300-85-X2 Whole House Well Water Filter System for larger homes work for city water also?
Answer: Yes. It will be just as effective if you switch from well water to city water.
Question: Will the Aquasana Rhino EQ-300-85 Whole House Well Water Filter System work for city water also?
Answer: Yes. It will be just as effective if you switch from well water to city water.
Question: Where do you install the EQ-300IP Green Sand Filter?
Answer: The Green Sand Filter is installed between the 5 micron pre filter of your particular Rhino EQ-300 Whole House Water Filter and the main unit.
Question: Can you tell me what the outer shell of the Rhino EQ-300 Whole House Water Filter System is made of?
Answer: It is polypropeleyne wrapped in fiberglass.
Question: Does your AQ-4000 Drinking Water Filter remove trace minerals, such as calcium?
Answer: Our AQ-4000 Drinking Water Filter leaves in the trace minerals, which don't need to be removed from drinking water.
Question: Can the AQ-4000 Drinking Water Filter System be installed to my ice maker also?
Answer: Our AQ-4000 Drinking Water Filter System is not designed to be installed on your fridge. It is ideal for countertop or under the sink.
Question: I have well water with very high amounts of arsenic in it. Do your filters remove the arsenic?
Answer: Our AQ-4000 Drinking Water Filter is primarily used to clean up city water issues, such as chlorine, voc's and other contaminants. You might want to look into reverse osmosis filtration when dealing with well water.
Question: Does the Rhino EQ-300 Whole House Water Filter give me drinking water quality water?
Answer: The Rhino will give you better quality water throughout your home, but we always recommend that an AQ-4000 Drinking Water Filter System work in conjunction with the whole house unit due to the addition of micron filtration. Email us at sales@aquasanah2o.com for more information.
Question: Can the Rhino EQ-300 Whole House Water Filter be installed outside of my house?
Answer: Yes. To install the system outside, just make sure that you paint the outside of the prefilter housing to prevent sun damage to the prefilter. Email us at sales@aquasanah2o.com for more information.
Question: What do I do if my AQ-4000 drinking water filter system is leaking from the housing unit, but the filter seals are good?
Answer: If your filter is still leaking after you check the filter o-rings, you probably have a cracked housing unit which is easy to replace. Call 1-800-658-8081 or email sales@aquasanah2o.com for information on warranty issues and replacement parts.
Question: What is inside the Aquasana Rhino EQ-300-85 Whole House Well Water Filter System and will it clog up?
Answer: The EQ-300-85 contains 17lbs of KDF85 in the top tank, approximately 825 cubic inches. The bottom tank has coconut shell carbon, bituminous carbon and catalytic (Centaur Carbon). As long as the pre-filter is changed on a regular basis, the filter should not get clogged up. Most of the dissolved natural minerals simply pass through the filter and keep the water alkaline.
Question: Can I install the Aquasana Rhino EQ-300 Whole House Water Filter System if I have a tankless water heater?
Answer: Yes, the Rhino EQ-300 filter system will not affect the performance of your tankless water heater or your water pressure.
Question: What is the water pressure decrease percentage that is caused from operation of the Rhino EQ-300 Whole House Water Filter System? (speed/pressure loss at which the water is omitted from the tap/faucet/shower head?)?
Answer: As far as water pressure reduction after installation of the Rhino EQ-300 Whole House Water Filter System, very minimal change happens. Most homes have water pressure of about 85psi, and this unit will drop the psi to 80 after installation. As long as your home is smaller than 3200 sqft, you shouldn't experience any significant change.
Question: Does my Aquasana AQ-4000 Drinking water filter remove nitrates?
Answer: The Aquasana AQ-4000 drinking water filter does not remove nitrates. The Environmental Protection Agency (EPA) states that nitrates only pose a possible threat to infants that are 6 months or younger. If there is no one of that age in your home, you should be ok.
Question: My Aquasana AQ-4000 Drinking water filter is leaking and I have had it for quite some time. I recently had a change in my water pressure where I live, would that have an affect?
Answer: If you have a leak in your AQ-4000 drinking water filter system, the change in water pressure might be what caused the leak. Our old housing units for the AQ-4000 drinking water filter can handle up to about 50psi. If you do experience this problem, call us at 1-800-658-8081 so that we can fit you with the new housing units, which are designed to handle between 60 to 80psi.
Question: I just ordered a Aquasana Rhino EQ-300 Whole House Water Filter from AqusanaH2O.com, when can I expect to receive it?
Answer: We ship all orders same day. All orders placed in the Continental U.S. are shipped UPS Ground and usually take 3-5 days to arrive. If you place your order after 5pm on Friday, We will ship your Aquasana Water Filter System on Monday.
Question: I have a fish tank and I need to add water to it. Does your Aquasana AQ-4000 Drinking water filter system remove enough chemicals from the water for my fish to survive in?
Answer: The Aquasana AQ-4000 Drinking Water Filter will remove chemicals, such as chlorine and chloramines, that need to be removed for fish to live in. If you have fresh water fish, our water filter systems will work just fine for them. If you have salt water fish, you will want to get distilled water or reverse osmosis water for them. Call your local fish store for more details.
Question: I just installed my Aquasana AQ-4000 Drinking Water Filter and there is water leaking from the bottom of the filter system, what should I do?
Answer: If your system is leaking upon initial install, 95% of the time it means that your seal is loose. Simply remove the filter that is leaking, make sure the o-ring is in place, and reinstall it. If problem persists, just call our customer support team at 1-800-658-8081
Question: I live in a large home with 4 rooms, is the Aquasana Rhino EQ-300 Whole House Water Filter enough for my home?
Answer: If your home is larger than 3200 sqft. you will want to look at our Rhino EQ-300-X2 Twin Whole House Water Filter, which is designed for larger homes. This system doubles water capacity and water pressure for the needs of larger homes. This system comes complete with 2 complete Rhino EQ-300 units, manifold kit, and prefilters. Look under our Whole House System section for more information.
Question: Are there any additional filters that I can attach to the Aquasana Rhino EQ-300 Whole House Water Filter System to further reduce the calcium/aragonite from my water?
Answer: We can install a .35 micron post filter after the Rhino EQ-300 Whole House Water Filter. This post filter further reduces the aragonite, which is what the Rhino EQ-300 transforms calcium into to prevent scaling, by 40-60%. This post filter further enhances the quality of the water in your home. The post filter comes in 2 assembly sizes 3/4"(EQ-300-35) or 1"(EQ-300-35.1). The cost of the unit is only $120. The replacement filters(EQ-PFC.35) are $29.95 and last 4-6 months. Call 1-800-658-8081 for more details.
Question: I did not receive any o-rings with my Aquasana AQ-4025 Drinking Water Filter Replacement , what do I do?
Answer: Aquasana no longer gives out o-rings with each replacement filter set. If you need a set of o-rings, simply email us with your name and address at sales@aquasanah2o.com and we will send you some at no charge.
Question: How do I pull the hoses out of the Aquasana AQ-4000 Drinking Water Filter?
Answer: To remove the hoses out of the AQ-4000 Drinking Water Filter, simply push down on the gray tubing surrounding the hose insert and pull the hose out at the same time.
Question: Does the Aquasana Rhino EQ-300 Whole House Water Filter soften water?
Answer: Unlike softeners, which use salt to soften the water, the Rhino actually changes the molecular structure of the calcium in the water. The calcium is changed into aragonite, which is a triangle shape instead of the square shape of calcium. The aragonite's shape prevents it from building up and reduces scaling in your showers and sinks.
Question: Does the Aquasana Rhino EQ-300 Whole House Water Filter remove iron?
Answer: The Rhino EQ-300 Whole House Water Filter does remove iron from treated tap water.
Question: Does the Aquasana Rhino EQ-300 Whole House Water Filter work for well water?
Answer: The Rhino EQ-300 Whole House Water Filter does work for well water. If you have excessive iron, sulfur, or hydrogen sulfide in your water, you will have to upgrade to the Rhino EQ-300-85 Whole House Well Water Filter, which is specifically designed for common well water problems. The Rhino EQ-300-85 Whole House Well Water Filter works the same as the regular Rhino EQ-300 Whole House Water Filter as far as upkeep, warranty and prefilter usage. Just call 1-800-658-8081 so that we can help determine which Rhino EQ-300 Whole House Water Filter unit is right for you.
Question: How much reduction of Iron, Sulfur and Hydrogen Sulfide does the Aquasana Rhino EQ-300-85 Whole House Well Water Filter remove?
Answer: The system will reduce the iron, sulfur, and hydrogen sulfide by 2ppm.
Question: If the Aquasana Rhino EQ-300-85 Whole House Well Water Filter is still not enough to remove my iron problem, what can I do?
Answer: If you are still having problems with iron, you might need to add on a green sand unit in addition to the Rhino EQ-300-85 Whole House Well Water Filter, which would reduce the iron in your water by an additional 4ppm. Just call 1-800-658-8081 for questions concerning our green sand unit.
Question: Does the Aquasana Rhino EQ-300 Whole House Water Filter system filter out TTHM's and chloroform?
Answer: The Rhino EQ-300 Whole House Water Filter removes chlorine out of tap water. TTHM's and chloroform are both byproducts of chlorine, so they are removed at the same time.
Question: Do Aquasana water filter products remove fluoride?
Answer: Both the AQ-4000 Drinking Water Filter and the Rhino EQ-300 Whole House Water Filter will reduce fluoride by 40-60%. This is accomplished with the activated coconut shell carbon. Activated carbon will remove 2 of the 4 fluorine isotopes, which will typically lower fluoride levels to below .5 ppm.
Question: How do I remove the A-cartridge from the Aquasana AQ-4000 Drinking Water Filter if it is stuck?
Answer: Because it is very important that the A-cartridge not be bypassed by the untreated water, the AQ-4000 Drinking Water Filter forces a strong seal on the A-cartridge. If you are having difficulties removing your A-cartridge, all you need to do is fold up a towel on your kitchen counter, and with the A-cap removed, give the filter a light tap on the counter, and the cartridge should jump right out. If this does not work for you, please call our 1800 number at the top of your screen.
Question: If I'm the only one using the filter, can I wait 12 months to change the cartridges?
Answer: The AQ-4000 Drinking Water Filter is certified to treat 500 gallons, which means that we had to prove the performance through 1000 gallons to give you a built-in safety window. Even a family of 6 is unlikely to use a full 1000 gallons in a six-month period. Carbon is the building block of life, and will allow bacteria to colonize on its surface as soon as it gets wet. Unlike the AQ-4100 Shower Filter and Rhino EQ-300 Whole House Water Filter, which use KDF-55 (55% copper, 45% zinc), the AQ-4000 Drinking Water Filter does not contain anything to inhibit bacteria growth. We no longer use KDF-55 in drinking-water filters because high levels of copper are not good for the brain. Some companies use silver to prevent bacteria build-up, but recent studies have shown that silver has similar health effects to lead. Silver collects in the left testicle or the left ovary and can cause hypertension, brain damage, and other negative health effects. Companies that use silver in their cartridges must register their products with the FDA as a pesticide. Because there is nothing toxic in our cartridges to prevent bacteria growth, the AQ-4000 Drinking Water Filter will reach detectable levels of heterotrophic bacteria after 7-8 months, and dangerous levels after 12-14 months. To prevent bacteria build-up, the AQ-4000's water filter replacement cartridges(AQ-4025 Replacement Filter)should be changed every 6 months, regardless of use. The KDF-55 used in the AQ-4100 Shower Filter and the Rhino EQ-300 Whole House Water Filter prevents them from growing bacteria, so a single person using the AQ-4100 Shower Filter System can go 8 months between water filter replacement cartridges, and the Rhino EQ-300 Whole House Water Filter can be used until your water bill shows that you've used over 300,000 gallons.
Question: How long has Aquasana been in business?
Answer: Aquasana was started in Fort Worth, TX and have been in business for over 15 years.
Question: How long do Aquasana water filters last?
Answer:The Aquasana AQ-4000 Drinking Water Filter, AQ4100 Shower Filter, and AQ4105 Shower Filter w/ Massager typically last 6 months. The Rhino EQ-300 Whole House Water Filter typically lasts 3 years.
Question: How does the lifetime warranty on the 4-Ever Water plan work?
Answer: The 4-Ever Water Filter Replenishment Program's lifetime warranty is very simple. As long as you are on the program, receiving your replacement filters automatically every six months, your filter system has a full warranty. It doesn't matter what happens to it, even if it is your fault. Just call us or email us and we will send you a new filter system. All you pay is a standard $9.50 for shipping and handling.
Question: What payment options do you have available for me to purchase my Aquasana filter system?
Answer: We accept Visa, MasterCard, AMEX, Discover. We also accept Paypal and Google Checkout.
Question: Do I need a plumber do install the Aquasana Rhino EQ-300 Whole House Water Filter?
Answer: We do reccomend that you have a licensed plumber to install the Rhino EQ-300 Whole House Water Filter. A reputable plumber will usuall charge you between $175 to $250 for installation.
Question: I am not a handy person. Can I install the AQ-4000 Drinking water filter or the Aquasana AQ-4100 Shower filter myself?
Answer: Yes you can. Just go to Aquasanah2o.com and click on the product you want to install. There are installation videos that are super easy to follow. They only take a few minutes to install.
Question: Will I lose any water pressure with the Aquasana AQ-4100 Shower Filter?
Answer: The AQ-4100 Shower Filter has a superior upflow design that prevents any lose of water pressure.
Question: What is the maximum psi limit for the Aquasana AQ-4100 Shower Filter?
Answer: The AQ-4100 Shower Filter can handle between 25-80 psi.
Question: What is the biggest question you hear about the Aquasana AQ-4100 Shower Filter?
Answer: The AQ-4100 Shower Filter is one of the top rated shower filters on the market. Sometimes our customers don't read the instructions before installation. Make sure you read the directions before you install the Aquasana AQ-4100 Shower Filter. Make sure you hold a bucket up to head of the filter and run the water through it for a minute so that the carbon can run into the bucket.
Question: What kind of media is in the Aquasana Rhino EQ-300 Whole House Water Filter?
Answer: The bottom cylinder of the EQ-300 Whole House Water Filter is comprised of coconut shell carbon and bituminous carbon. The top cylinder of the EQ-300 Whole House Water Filter is comprised of KDF-55. This media is a copper-zinc alloy media that is specifically designed to reduce chlorine, microorganisms, and heavy metals from drinking water.
Question: Where is a good place to look for a certified plumber to install the Aquasana Rhino EQ-300 Whole House Water Filter?
Answer: Go to any of our Rhino Whole House Water Filter product pages and click the "Find A Plumber/Installer" link under the installation section, or just click here Find A Plumber / Installer
Question: What is the filter is the Aquasana PSB-3 Sports Bottle Water Filtermade of?
Answer: The PSB-3 Sports Bottle Water Filter is comprised of carbon filament.
Question: Are the Aquasana Shower Filter shower head and shower wand interchangeable?
Answer: Yes. The AQ-4100 shower filter head and the AQ-4105 shower filter massager wand can be interchanged at any time in about 2 minutes. Just remove which ever one you have on their and swap with the other
Question: How much does it cost to ship four Aquasana AQ-4025 Drinking Water Replacement Filters to the Czech Republic?
Answer: Shipping is free anywhere in the Continental U.S. For shipments to Europe or anywhere else in the World, simply select your product then go to the checkout page and enter your information. Our shipping software will automatically determine your shipping costs and display it to you before you make your purchase. For additional questions, please call 1-800-658-8081 or email us at sales@aquasanah2o.com
Question: I live in Israel and I want to purchase a Aquasana AQ-4100 Shower Filter, is it compatible with my plumbing?
Answer: All of our Aquasana products are compatible with plumbing systems from different countries. Please contact us at sales@qauasanah2o.com or call 1-800-658-8081 before ordering so that we can customize your filter for your particular plumbing.
Question: Do you offer gift wrapping options for your Aquasana AQ-4100 Shower Filter System?
Answer:Yes, we will begin to offer gift wrapping options for our Aquasana water filters beginning at the end of November 2008. Visit our product pages soon for more details.
Product Update
09 Dec 08
We now offer 3 different whole house water filter systems. We have our standard Rhino EQ-300 whole house water filter system designed for homes with city water. We also have the Rhino EQ-300-X2 for larger homes. We are proud to start offering the Rhino EQ-300-85 whole house well water systems as well. Contact us at sales@aquasanah2o.com for additional information.
April 2009
We hope to stock the new Aquasana AQ-7000 inline fridge filter for icemakers and drinking fountains by May 09. Testing went very well, and we are confident about our 300 gallon certified claim for lead, chlorine, cysts, THMs and VOCs with a standard 1 year replacement claim. This product will support the claim of being "the most effective inline filter in the industry.
